Friday, January 22, 2010

BUGFIX: Page PDFs and JPEGs are (partially) empty

BUG: Few customers have reported that the generated page PDFs and JPEGs are partially or totally empty or InDesign crashes during a document export using "BatchXSLT for InDesign".

SOLUTION: Until today, this problem was reported for Mac Power PC machines G5 with a total of physical memory of 2GB or less and huge InDesign documents with lots of PDF adds.
This is not a "BatchXSLT for InDesign" bug but seems to be a plain InDesign memory problem.
One customer has reported that he could eliminate this problem by upgrading his G5 PPC machine to 4 GB ram.

Try to manually (from the menu) create a PDF export, either for the whole document or single pages only. If InDesign crashes, a PDF might be contained (or other image) which can not be handled correctly by InDesign when exporting to document PDF.
One customer has reported, that he could create a document PDF for a special document only on an OSX Intel machine with 10 GB ram.

So, lots of RAM seems to be a core solution for all InDesign crashes.
"Running on a fast Intel Mac Pro with 8 GB of RAM is awesome. About 500% faster, and no problems." - said djb

1 comment:

Anonymous said...

As our layout becomes more complicated, with our designers pushing the envelope, I even had trouble on the G5 with 4GB of RAM. Even after a restart, InDesigncould export a document PDF for an 80 page tabloid size newspaper. Once I moved everything to the Intel Mac with 8GB of RAM, all the problems went away.

djb